Returns & Exchanges
Happiness Guaranteed
You work hard for your money 💰. In the event you aren’t completely satisfied, Community Shop offers a 30-day Return Policy for any unworn, unwashed and unused items.Â
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Refunds made easy
Our team is committed to your satisfaction. If you are not content with your purchase, check out our return policy to understand your options.Â
Eligibility:To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and with tags. We may also require a receipt or proof of purchase.Â
Returns & Refunds: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.Â
To request a return and refund, you’ll need to reach out to our team at support@communityshop.us with your order number and reason for return. In some cases we may ask you to provide relevant documentation. We will provide information on how to process your return.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.Â
If you encounter any issues, email our team at: support@communityshop.us.Â
Exchanges: Ordered the wrong size or item? No worries. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you have any questions, please reach out to our team at: support@communityshop.us.Â
Exceptions: Items purchased as final sale or not returned in their original condition will not be eligible for returns and exchanges.Â
Abuse Prevention: Community Shop reserves the right to refuse refunds that are fraudulent, excessive, or clearly abused.Â
You’ve Got Questions, We have Answers
When will I receive the status of my order?
As soon as you complete your order, you will receive an automatic confirmation email with your order number. Sign up for tracking updates to receive order updates in real time.
When will my order ship?
Please allow for 2–3 business days to process your order. We ship using trusted carriers. Estimated delivery times begin once your order has been shipped, not the day your order was placed.
How do I start a return?
1. Email the community shop at support@communityshop.us with your: order number, reason for return, and relevant pictures.
2. We will email you with a return label and instructions.Â
3. Ship your item within 14 days of receiving the label.Â
4. We’ll process your return within 3–5 business days of receiving it.
My order is delayed, what should I do?
We aim to provide fast and reliable shipping. If you experience any delays please contact our team at support@communityshop.us. Please make sure to provide your name and order number.Â
I need to contact a team member.
No problem, we are here to help! Just email support@communityshop.us.
Holidays & Peak Seasons
During holiday periods, shipping and processing times may be longer than usual. We recommend placing holiday or time-sensitive orders as early as possible.